Welcome to the allfairythings.com On-Line Shop, where you will find a choice of
products specially selected for those of our clients who would like to shop
on-line. Although much effort has gone into producing high quality images of
our product selection, we cannot guarantee that your monitor will correctly
replicate the colours.
Use of the allfairythings.com Web site is subject to the general Terms and
Conditions of use which, unless stated otherwise, also apply to use of the
On-Line Shop. Additionally, On-Line Shopping with allfairythings.com is subject
to the following Terms of Purchase which contain important information about
ordering products, payment and delivery. Allfairythings.com reserves the right
to modify these Terms of Purchase ("Terms") from time to time.
In these Terms, references made to "We" and "Us" mean allfairythings.com, and
"You" means you, one of allfairythings.com On-Line Shop clients.
The following are covered in detail below:
-
Placing your order
-
Access and use of allfairythings.com On-Line Shop
-
Acceptance
-
Payment
-
Delivery and insurance
-
Cancellations and returns
-
Gifts
-
Privacy policy
-
Applicable Law
1. PLACING YOUR ORDER
-
To place an order, you should be lawfully capable of entering into and forming
a valid contract in accordance with English law.
-
In order to make purchases through the Site, you will need to create an on-line
account the first time you use the allfairythings.com Shop and you will be
requested to provide information about yourself as indicated so that we may
process your Order. You represent and warrant that the information provided by
you is both valid and correct.
-
Once you have chosen a product, click on the image to access the product page
where information on sizing, colour options etc. will be provided. All product
prices shown in the On-Line Shop are in GBP (£) and are inclusive of VAT but do
not include delivery costs which will appear in the order confirmation. All
prices and offers remain valid as advertised from time to time.
-
If you are happy with your choice, click on the "Buy Now" button.
-
You can monitor the products you have chosen by clicking on the "Shopping
Basket" at any time. You can also remove an item by clicking on the "Remove"
button next to the chosen product.
-
When you are ready, choose a delivery method, proceed to "Checkout" and follow
instructions. Please ensure that you provide information as requested.
-
Once you have confirmed your order, we will issue you with a allfairythings.com
Order reference number, which will appear in your order confirmation. Please
ensure that You save this number for reference.
-
On placing an order with allfairythings.com, You are making an offer to Us to
purchase the products selected in accordance with these Terms. Please note that
We may not always be able to accept your offer (see Acceptance). All orders are
subject to availability and acceptance.
2. ACCESS AND USE OF AllFairyThings.com ON-LINE SHOP
-
allfairythings.com On-Line Shop is only available to On-Line Shoppers who meet
our terms of eligibility, who have been issued with a valid payment card by a
reputable bank, and who have agreed and authorise allfairythings.com to process
a charge or charges on their payment card in the amount of the total purchase
price for the products they choose to purchase (see PAYMENT).
-
Please note, that, by making an offer to purchase merchandise, You expressly
authorise Us to perform the appropriate credit checks. Furthermore, where
allfairythings.com feels necessary, to transmit or to obtain additional
information to efficiently process Your order, including any updated
information about you, to or from third parties from time to time, including
but not limited to your payment card number or credit reports, to authenticate
your identity, to validate your payment card, to obtain an initial credit card
authorisation and to authorise individual purchase transactions.
3. ACCEPTANCE
-
Once you have made your choice and your order has been placed, you will be
required to enter your payment details. When you have completed this process,
please click on the "Make Payment" button.
-
Your order will be acknowledged by an Order Confirmation message which allows
you to make a final review of your order, including your payment reference
giving details as registered by our system. This message is NOT an acceptance
of your order.
-
allfairythings.com will also send you an Order Confirmation email containing
information as set out above and a second email informing you when your order
is despatched.
-
Unless you cancel your order in accordance with our Cancellation Policy below,
acceptance of your order and completion of the contract between you and
allfairythings.com will take place when we despatch the goods to you. The sale
contract is therefore concluded in Bedford, England and the language of the
contract is English at that time.
-
We reserve the right not to accept your order. Such non-acceptance may result,
for example, from the fact that a product ordered is out of stock or that we
are unable to obtain authorisation for your payment or that you do not meet the
terms of eligibility set-out above.
-
Furthermore, we retain the express right not to process a transaction at any
time at our sole discretion. In this event, We will not be liable to You or any
third party by reason of our withdrawing any merchandise from
allfairythings.com On-Line Shop, whether or not such products have been sold.
4. PAYMENT
-
We accept major payment cards, namely MasterCard, Visa, Switch Maestro and
Solo. Payment will be debited and cleared from your account upon receipt of
your order by allfairythings.com. You confirm that the credit/debit card that
is being used is yours. All credit/debit card holders are subject to validation
checks and authorisation by the card issuer.
-
If the issuer of your payment card refuses to authorise payment to
allfairythings.com, we will not be able to process your order and a message
will appear informing you that the transaction cannot be processed.
-
Allfairythings.com, together with its partners, takes all reasonable care to
make its On-Line Shop as secure as it can. All payment card transactions on
this site are processed using a secure online payment gateway, that encrypts
Your card details in a secure host environment. We do not hold your payment
card details on the allfairythings.com server.
-
To help ensure that your shopping experience is safe, simple and secure,
allfairythings.com uses Secure Socket Layer (SSL) technology. This encrypts and
protects the data You send to Us over the internet. When SSL is enabled, You
will see a padlock at the bottom of your browser and You can click on this to
find out information about the SSL digital certificate registration.
-
However, although we will employ all reasonable care to ensure that details of
your order and payment are held secure, we cannot be held liable for any loss
you may suffer if a third party procures unauthorised access to any data you
provide when accessing or ordering from allfairythings.com On-Line Shop.
5. DELIVERY AND INSURANCE
-
Allfairythings.com delivers in the United Kingdom (England, Northern Ireland,
Scotland and Wales) and Internationally (including the Channel Islands).
However, the Free Delivery Promotion is only available to the United Kingdom
Mainland.
-
Products will be delivered to the delivery address as shown in Your Order
Confirmation.
-
We strive to ensure that all orders are received within seven (7) working days.
However, if cannot always be guaranteed.
-
Allfairythings.com insures each purchase during the time it is in transit until
it is delivered to you. You will be asked to sign for any goods delivered at
which point responsibility for your purchased goods passes to You.
-
Allfairythings.com will store a record of your transactions for a minimum of
one year. Please note that for your security only a record of your transaction
is kept on the allfairythings.com web site, your payment card details are not
held on the allfairythings.com Web site
-
We charge a standard £19.95 for international shipping. Where the delivery
costs dramatically exceed this amount, we will come back to our customers with
a quote for this increase shipping.
-
We can currently only ship to Europe.
-
AllFairyThings.com will endeavour to ensure your goods are delivered to your
address. Every once in a while, a customer will place an order, we will
process and ship the order, and the package comes back to us marked “Refused” /
"Return to Sender". We will have to recharge for shipping of the products to
the customers delivery location.
6. CANCELLATIONS AND RETURNS
-
Your satisfaction is our number one priority. If you wish to modify, exchange
or cancel your order please contact our Customer Service at
info@allfairythings.com or call 0845 053 0393 for an Order Cancellation number
stating your wish to cancel, modify or return your order.
-
Sometimes it will not be possible to stop an order from being despatched,
because we endeavour to process orders on the same day. If your order has
already been fully processed and despatched, please follow the returns policy.
-
If you wish to cancel your order, you are entitled to do so within two (2)
working days of ordering and obtain a full refund of the purchase price of the
delivered products.
-
Returns and exchanges; If you are not happy with your goods or need to exchange
an item for a different size you may cancel your order at any time during the
returns period by providing us with a notice of return. The cancellation period
commences as of the date you receive our email acknowledging receipt of your
order and ends on the second working day following receipt of the merchandise
by you or, in the case of gifts, the person who received them.
-
In the event of returns, exchanges or cancellations, we require that you return
the new and unused goods to us in their original packaging with suit covers and
other protective materials as well as all the original labelling attached.
-
PLEASE NOTE: New and unused means that there are no marks on the item or any
wear on the tags. We do not sell used items and will not accept any item with
any indication that it was used. In such cases, the item will be returned to
the purchaser at the purchaser's cost. allfairythings.com is not responsible
for any item that is not returned in the manner set forth above. Please discuss
any additional questions you may have with a customer service representative
when you contact us for an Order Cancellation number.
-
allfairythings.com does not offer a free postal return service.
-
Although we make every effort to ensure that you receive the products ordered,
please let us know as soon as possible if this is not the case. We are happy to
refund postage cost in the event that a) you notify us within two (2) working
days of delivery, b) and that the product is not what was ordered or c) the
product is flawed. We would ask for a copy of the proof of postage detailing
the postage costs. In all other cases product returns and cancellations are
subject to the payment of the transportation charges by you and We require that
they be returned within fifteen (15) days of the date of delivery.
-
allfairythings.com do not accept any form of liability for the loss or damage
of returned goods. Our address for all returns is :
AllFairyThings.com (Returns)
PO Box 61
Shefford
Bedfordshire
SG17 5UW
-
In the event of any failure to return any goods to us as set out in these Terms
within the stipulated time limits, even though validly cancelled, we shall have
the right to charge any costs relating to the recovery of the goods. For
further information you can contact one of our customer service representatives
on call 0845 053 0393 who will be happy to talk you through the procedure or
send an email to info@allfairythings.com
-
Refunds to you will be made within 30 days of the date of cancellation notice.
All undamaged, correctly returned products will be credited to the original
purchaser's payment card including VAT but excluding shipping charges and
recovery costs.
|